Delivery Update 17th September 2008

Well no sooner than I start this blog and I get an email from Kogan explaining the reason for the delays.In fairness to them they did reply quickly to my email this morning and apparently Toll, there delivery contractor has been letting them down. From what I can gather that is certainly an understatement. Here is the email I received from Kogan today

Dear Valued Kogan Customer,

The shipment containing the Kogan 1080p-42 and 1080p-47 LCD TVs
arrived at our warehouse on Friday 12th September. All of these TVs
should have been dispatched on Monday 14th September, however there
are still numerous deliveries outstanding. Please accept our sincerest
apologies for these delays.

Kogan Technologies outsource our warehousing operations to Toll
In2Store, and Toll have not been fulfilling their obligations to Kogan
and our customers. Over the last few days we have been in close
contact with Toll senior management in order to have all outstanding
deliveries sent as quickly as possible. Toll have advised us that most
orders will be sent today, with the remainder being sent on Thursday
and Friday this week. Once your TV is sent you will receive an email
from Toll with your consignment number and contact details in order to
track delivery.

This level of service is unacceptable and not in line with Kogan's
business standards and philosophy. To ensure these delays never occur
again, we have terminated our contract with Toll and are in
negotiations with several other companies that can deliver the high
level of service that our customers deserve.

Please be assured that we are doing everything possible to accelerate
this delivery process and we thank you for your purchase and your
patience.

Kindest Regards,
The Kogan Team

Kogan Technologies
www.kogan.com.au