Warranty Job update...

Sorry mate, I've been using an off-line editor that is supposed to post when you go online...I answered this back when I got it...grrr

But yeah, I did get it back after about a week and they said it was, well, in their words

"Hi Rob,


We have change the main processor board of the TV and the firmware of the TV has been upgraded.


It was the issue with the colour processor and it has been fixed now.


Kindest Regards
Adam


Kogan Technologies"

Although the day prior, they did say to their credit that if they did not fix the fault by the following day, they WOULD replace it with brand new one (although I would have to wait until next shipment in August) So it was repaired came back the very next day via courier and been working perfect since.

I imagine the initial delay was in the courier mob bullshitting about when it was delivered to Kogan after getting from me.

All in all pretty happy with the warranty job.
(just to be sure, still keeping all the packaging, came in very handy)

Needed to make a Warranty Claim on our LCD Television

Needed to make a Warranty Claim on our LCD Television guys. A quite annoying trait had started to occur where the screen starting showing a green tinge all over where black or shadowed areas should be.Below are the very same photos I took whilst this was occurring in case it did not happen when they came and picked to up for testing.

The good news thus far is all it took was an email with the photos to Kogan Support and they agreed there was a problem, they sent me a form to fill out and a courier rocked up the next day to pick it up. If you recall I said it was a good idea to keep all the packaging from your purchase for this very reason as the onus is on you to pack it securely for the courier etc...That was Friday 12th June 2009 and they only received the telly at their office yesterday 16th June 2009. I wrote to find out how it was going and got this answer a few hours later today

Hi Rob,We apologise for the delay in getting back to you. Your TV was delivered to us on the 15 June. It is due to be examined by our technicians today - I should be able to update you further tomorrow.Kindest Regards,Josh

Kogan Technologies www.kogan.com.au

So that is where we sit at this stage. I do not yet know if it will be repaired or replaced just yet but certainly it was unwatchable as it was, so stay tuned guys I will let you know how it all goes over the next few days.

Some Comparison Photos with a Thinkpad, MSI Wind and Kogan Agora

The MSI wind on the left, has rounded corners and a sightly slopped keyboard top to bottom, which may be a factor for you speed demon typists out there over a length of time

The three from the side, from front, Lenevo Thinkpad 61, MSI Wind 100, Kogan Agora netbook, keyboards of the 2 netbooks look the same but I cant help feeling the MSI feels roomier somehow.Both are fine to the touch and as mentioned above the MSI has a slight slope to the keyboard which is more obvious in this photo.

Just another size comparison, not much info I know but unfortunately I have been really busy and not had the time to sit down with them all properly, I would say though I have given the original Kogan OS a go, and Unbutu and would be happy to just get windows XP onto the Kogan Agora and have no complaints really

Delivered, so let's unpack it!

Ok guys, the courier finally came good and I signed over for a white plastic satchel bag obviously containing a carton inside. Opened the bag and was surprised to see a plain white carton with no markings whatsoever front or back! Anyway opened the carton up and found the netbook, power pack and bluetooth dongle and.....................well actually that is IT. Nothing else, no check-list, no info, no warranty, no manual, no power warnings etc etc as in what one could expect with any electronic purchase.
Now I know Kogan is a "Paperless Office" but this is a tad ridiculous at least one page with a few details would be nice upon receipt of our new toy! They have just put up a pdf file on the site.You can get it here

So we now have a netbook, battery, power pack and dongle and need to work out what to do. Not too difficult getting the battery at the back as there is really only one way it can go in, just make sure the little locks each side click in to secure it to the machine.

Turn it back up the right way plug the power cord in and you are ready to fire it up. ( there is a plastic sheet of film to peel off the screen and the top of the case , to reveal a quite nice shiny textured lid!)

I videoed the set-up procedure and will upload to youtube so you can see in real time how long it takes etc.



Pretty simple though choosing your location, time, user name etc. Here is a screen shot of the desktop once you are signed in.

I have read comments that the touch screen is very "Touchy" But for me it seems about normal and I will check, but they can usually be calibrated one way or another. They are a bit weird and touchy if you have only ever used a mouse before and it doesn't not take long to get used to them.For those who love the mouse of course just plug in your mouse into a usb port and away you go like normal.






Here a few other pics for now will upload youtube videos and get back to you soon

D Day today...

D Day for the new Kogan netbook. As in delivery day, its 12.25pm (arvo) and no chocolates just yet but they said around lunchtime so I better go have some lunch and check the batteries are charged in the camera.

Don’t forget I am going to try and do some on camera comparisons with the MSI Wind which we also have, so stay tuned
Update 3.03pm Rang Toll the couriers and my parcel was still sitting in the Geelong Depot at 1.30pm, the driver did not go back for it this morning, anyway after a few heated words they agreed to get it out to me this afternoon...grrrrrrrrrrrrrrrrrr

KOGAN AGORA NETBOOK PRO

Ok folks, time to kick the son off my Desktop computer and laptop! So I have decided to give him my old Lenevo Thinkpad (less than a year old) and buy myself the new kogan agora netbook pro for when it is handier to fire up the smaller unit watching sport or away from the house etc.

As you will know I purchased the 42 inch Full HD telly last year and it has not missed a beat and I am pretty confident that Ruslan Kogan has done his homework and found us a good system spec and deal on price.

Just like before I will be doing a running commentary on the whole process from order to delivery, setup and function etc...Now all we need is the 10th of April to roll ahead people.STAY TUNED

My Kogan has not missed a beat!

Hi guys and gals, I haven't been here much and in a way that is good news as nothing has gone wrong with my TV which is fantastic. Since the first setup I have not touched a thing on it and the picture quality is still superb, no sound problems that I believe a few people had, nothing to report really!

Having said that, I'm always here for anyone wanting to ask a question to an actual owner of a Kogan telly like myself rather than at forums where everyone seems to have an opinion though most don't own one so work that out?

Just pop your question here and Id be glad to try and answer it for you. All in all I am happy with my purchase from Kogan, and will certainly be happy to buy again when I see a product I want

Cheers for now
Rob

KOGAN BLU-RAY PLAYER FULL HD 1080P PRESALE ON NOW!

Now a blue ray is something that goes hand in hand with a nice TV. Kogan has this deal coming up for $349, but will not be available for dispatch until 21st November 2008 , read on

Kogan’s Blu-ray disc player further defines Full HD Entertainment and proves that Kogan is at the forefront of affordable high technology for all Australians!

The Kogan Blu-ray player provides Full High Definition Playback with True 1080p capability. The result is an unrivalled viewing experience in exceptional 1080p resolution. This is Blu-ray, this is high definition! View scenes as they were meant to be seen and enjoy true picture quality.

This groundbreaking model is the ideal solution for anyone who enjoys Blu-ray, DVDs or CDs. The Kogan Blu-ray disc player accommodates all of these formats in one unit, and offers state of the art viewing with CD and DVD playback compatibility. What's more, it can upscale standard DVDs to 1080p resolution for Full HD video playback and crystal-clear picture even from older media. The Kogan Blu-ray player also plays many additional movie formats such as wmv, mpg & avi.

The Kogan Blu-ray player delivers Dolby Digital and Dolby Digital Plus audio playback allowing you to transform your home into a true cinematic experience. Step into the future with a truly immersive viewing experience for movies, gaming, sports and more. With 5.1 channel surround, Dolby TrueHD and dts-HD you can now have remarkable sound that has both power and clarity.

Designed with fans of multimedia technology in mind, the Kogan Blu-ray player easily connects to your TV and other digital peripherals through an HDMI port for expanded colour delivery and easy home theatre control.

The Kogan Blu-ray disc player provides an unrivalled home theatre experience at Australia’s best prices!

Unrivalled Entertainment
Unlike standard analogue signals and DVD content, the Kogan Blu-ray disc player provides a 1920 x 1080 picture resolution source. Combined with uncompressed audio and Dolby TrueHD Surround Sound, the Kogan Blu-ray disc player provides a home theatre experience that is quite simply unrivalled.

Get the most out of your Current DVD Collection
Kogan Blu-ray players embrace DVD. Enjoy all your old DVD favourites, with images sharper and more detailed than ever before! Thanks to an onboard algorithm, Enhanced DVD Playback raises the quality of your existing DVD collection to HD quality with 1080p resolution.

Dolby Digital Plus and Dolby TrueHD
The Kogan Blu-ray player supports the new Dolby Digital Plus audio format - the next generation in sound. It also supports uncompressed PCM audio and legacy dts 5.1 Dolby Digital. Dolby® TrueHD is Dolby’s next-generation lossless technology developed for high-definition disc-based media. Dolby TrueHD delivers lossless studio master quality audio designed specifically for high definition entertainment like Blu-ray Disc™. An incredible sound stage, dynamic range and a stellar Home Theater experience await you with Dolby TrueHD.

All is good with My Kogan

Well its kind of disapointing in one aspect as I dont have much to report here on the blog about our telly because everything is going great.Not one problem of any sort and the family is very happy with my idea to give Kogan a go...

The only prroblem now is staving off the temptation to go a buy a few more gizmos through Kogan. They have been great but we all remember the same cannot be said for their delivery partner Toll. Hopefully that is being resloved and it is full steam ahead for future products and their eager clients.

Game Consoles on a Kogan?

Getting a PlayStation 3 is on my wish list but I'm yet to take the plunge, so if there are any Kogan owners who have any game consoles, no matter the brand, jump on and tell us all about it. Just reply through the comment box...Cheers

When I started this blog I also made a thread in the well known Aussie forum at Whirlpool, which is a great place to discuss communications, computers, ISP's and plenty of other stuff. At times I have shaken my head at some of the replies that seem to want to bash a product for the sake of it.Maybe to make their own choices feel justified...

Take a look here and have a read, let me know what you think about it all. In the meantime here is the last thing I had to say there...

well said sail, people are forgetting why I started this thread, I don't mention another brand, it is all about buying a Kogan, not if another telly is better, blah blah blah, freedom of choice, and this was (or might be someone else s) be happy with what you have guys, I don't feel the need to get on other threads to boast about what I bought and why, bagging another brand(or bloke for that matter)
Now I'm watching the AFL Grand Final today on my full HD 42 incher, and am as happy as a pig in you know what...That's all that matters to me, and anyone else happy with their "Cheap" Kogan, for gods sake people why so much about the cheap? WE are not buying family heirlooms here its just a telly...
Go the Cats
Have a GREAT DAY, WHATEVER YOUR WATCHING ON FOLKS!

Other comments at Kogan

In case anyone is interested in a bit more from the horses mouth so to speak here is a link to the blog at the Kogan website.The good the bad and the ugly is all there, just scroll down to the comments, I have had a bit to say there myself as Rob...

Linking up to a Laptop?

If you are considering linking up your laptop, or desktop to your TV don't make the same mistake I made. I hooked up via the VGA connection with a cable and switched over to the VGA via the AV/TV button on the remote to get "No Signal" I of course thought "Damn, a fault with the telly" and went into panic mode.

After a lot of wasted time rechecking every cable and connection I "Googled" the problem and soon discovered the problem is quite common. I did not have Extend Desktop/Clone Desktop enabled on the laptop. (depending on your system it will be in Display settings in the Advanced section for XP and Personalise in Vista, both assessable by right clicking on your desktop)
So if this happens to you check your settings first guys...

No Warranty Card or Delivery Receipt?

I actually thought it odd at the time of delivery than no documentation arrived with the TV, and then forgot all about it but I will mention it here. There is not one appliance of any sort in our house that did not come with a warranty card, at the very least there was instructions on how to complete one electronically or something.

So this is something the Kogan needs to address because all a buyer has is the email with an order number. Surely cutting out the middle man does not mean cutting out relevant documentation physically, a saving of 5 cents maybe? I can only speak for myself but we like to file away important things like this for insurance among other things and I will be following this up. Not good enough! I will post this on their blog and see how long it lasts...

UPDATE
Just a quick update in relation to this topic, we have had the man himself Ruslan Kogan pop in to the blog and let us know where everything stands with the Warranty as well as the manual. Kogan will be providing some more online information in the Support section very soon.

But basically, you should have had a tax invoice and warranty card emailed to you after your purchase. if you didn't receive one contact them via the Support page and they will resend it.

AFL Final on channel 7HD

Watching the AFL preliminary final last night on channel 7's HD channel was fantastic. The imagery was so clear and vivid, the skin tones excellent.I am amazed at the detail that is now so apparent and realise what I had been missing out on with a normal analogue telly.

We had some artefact blocks in the 1st quarter and the sound played up but I put that down to our aerial as it was only on channel seven. I had to watch the game with foxtel turned off as for some reason ( note to self, find out why) channel 7 does not work on foxtel...Contractual maybe? Yeah, so the other channels etc all worked fine so pretty happy still...