Sorry mate, I've been using an off-line editor that is supposed to post when you go online...I answered this back when I got it...grrr
But yeah, I did get it back after about a week and they said it was, well, in their words
"Hi Rob,
We have change the main processor board of the TV and the firmware of the TV has been upgraded.
It was the issue with the colour processor and it has been fixed now.
Kindest Regards
Adam
Kogan Technologies"
Although the day prior, they did say to their credit that if they did not fix the fault by the following day, they WOULD replace it with brand new one (although I would have to wait until next shipment in August) So it was repaired came back the very next day via courier and been working perfect since.
I imagine the initial delay was in the courier mob bullshitting about when it was delivered to Kogan after getting from me.
All in all pretty happy with the warranty job.
(just to be sure, still keeping all the packaging, came in very handy)
Posts
5 comments:
Hi mate, i'm now looking at a 42" HD LCD Kogan right now and seeking reassurances from seasoned users like yourself.
Can you tell me what's the update with your Kogan LCD unit?
Appreciate your input.
Eric
Hi Eric, As far as I am concerned, the TV has been running perfect, love watching sport on it, colours still vibrant, I have foxtel as well and it all runs well together as well as kids playing PS3 games that take advantage of the full HD!
My brother and sister bought one on my recommendation and they are happy too mate.
cheers
Rob
That's great, mate! I figured at $800+ it's risk worth taking.
Cheers.
for sure, I paid 1400 from memory...enjoy!
I have been dealing with this company for a fortnight and have come to the conclusion that the employees of this company are brain dead, that they are from an Indian Call Centre or both.
The issue related to a quote for a camera. When I stated that the unit was much cheaper from other suppliers I got back several emails which keep stating that "........we offer the best prices available in the market for all products that we sell......". So I provided the store/price/postage to demonstrate that this was not true. But all I got back was the same rubbish.
I would not buy a paper clip from anyone which displayed such behaviour as any business which employs morons is heading for extinction sooner or later. Avoid.
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