Other comments at Kogan

In case anyone is interested in a bit more from the horses mouth so to speak here is a link to the blog at the Kogan website.The good the bad and the ugly is all there, just scroll down to the comments, I have had a bit to say there myself as Rob...

No Warranty Card or Delivery Receipt?

I actually thought it odd at the time of delivery than no documentation arrived with the TV, and then forgot all about it but I will mention it here. There is not one appliance of any sort in our house that did not come with a warranty card, at the very least there was instructions on how to complete one electronically or something.

So this is something the Kogan needs to address because all a buyer has is the email with an order number. Surely cutting out the middle man does not mean cutting out relevant documentation physically, a saving of 5 cents maybe? I can only speak for myself but we like to file away important things like this for insurance among other things and I will be following this up. Not good enough! I will post this on their blog and see how long it lasts...

UPDATE
Just a quick update in relation to this topic, we have had the man himself Ruslan Kogan pop in to the blog and let us know where everything stands with the Warranty as well as the manual. Kogan will be providing some more online information in the Support section very soon.

But basically, you should have had a tax invoice and warranty card emailed to you after your purchase. if you didn't receive one contact them via the Support page and they will resend it.

Received a Tracking Number...

Last night we received a tracking number via email letting us know that the telly has been dispatched on 17th September, with expected delivery to tack place today, being Thursday 18th September.

At first I thought it odd that the email arrived at 9.30 last night but after thinking about it the transport industry is a 24/7 thing so fingers crossed it arrives today. Apparently logging in the tracking number at Tolls website allows you to follow its progress.I will update this accordingly...

Delivery Update 17th September 2008

Well no sooner than I start this blog and I get an email from Kogan explaining the reason for the delays.In fairness to them they did reply quickly to my email this morning and apparently Toll, there delivery contractor has been letting them down. From what I can gather that is certainly an understatement. Here is the email I received from Kogan today

Dear Valued Kogan Customer,

The shipment containing the Kogan 1080p-42 and 1080p-47 LCD TVs
arrived at our warehouse on Friday 12th September. All of these TVs
should have been dispatched on Monday 14th September, however there
are still numerous deliveries outstanding. Please accept our sincerest
apologies for these delays.

Kogan Technologies outsource our warehousing operations to Toll
In2Store, and Toll have not been fulfilling their obligations to Kogan
and our customers. Over the last few days we have been in close
contact with Toll senior management in order to have all outstanding
deliveries sent as quickly as possible. Toll have advised us that most
orders will be sent today, with the remainder being sent on Thursday
and Friday this week. Once your TV is sent you will receive an email
from Toll with your consignment number and contact details in order to
track delivery.

This level of service is unacceptable and not in line with Kogan's
business standards and philosophy. To ensure these delays never occur
again, we have terminated our contract with Toll and are in
negotiations with several other companies that can deliver the high
level of service that our customers deserve.

Please be assured that we are doing everything possible to accelerate
this delivery process and we thank you for your purchase and your
patience.

Kindest Regards,
The Kogan Team

Kogan Technologies
www.kogan.com.au