Warranty Job update...

Sorry mate, I've been using an off-line editor that is supposed to post when you go online...I answered this back when I got it...grrr

But yeah, I did get it back after about a week and they said it was, well, in their words

"Hi Rob,


We have change the main processor board of the TV and the firmware of the TV has been upgraded.


It was the issue with the colour processor and it has been fixed now.


Kindest Regards
Adam


Kogan Technologies"

Although the day prior, they did say to their credit that if they did not fix the fault by the following day, they WOULD replace it with brand new one (although I would have to wait until next shipment in August) So it was repaired came back the very next day via courier and been working perfect since.

I imagine the initial delay was in the courier mob bullshitting about when it was delivered to Kogan after getting from me.

All in all pretty happy with the warranty job.
(just to be sure, still keeping all the packaging, came in very handy)

Needed to make a Warranty Claim on our LCD Television

Needed to make a Warranty Claim on our LCD Television guys. A quite annoying trait had started to occur where the screen starting showing a green tinge all over where black or shadowed areas should be.Below are the very same photos I took whilst this was occurring in case it did not happen when they came and picked to up for testing.

The good news thus far is all it took was an email with the photos to Kogan Support and they agreed there was a problem, they sent me a form to fill out and a courier rocked up the next day to pick it up. If you recall I said it was a good idea to keep all the packaging from your purchase for this very reason as the onus is on you to pack it securely for the courier etc...That was Friday 12th June 2009 and they only received the telly at their office yesterday 16th June 2009. I wrote to find out how it was going and got this answer a few hours later today

Hi Rob,We apologise for the delay in getting back to you. Your TV was delivered to us on the 15 June. It is due to be examined by our technicians today - I should be able to update you further tomorrow.Kindest Regards,Josh

Kogan Technologies www.kogan.com.au

So that is where we sit at this stage. I do not yet know if it will be repaired or replaced just yet but certainly it was unwatchable as it was, so stay tuned guys I will let you know how it all goes over the next few days.