Received a Tracking Number...

Last night we received a tracking number via email letting us know that the telly has been dispatched on 17th September, with expected delivery to tack place today, being Thursday 18th September.

At first I thought it odd that the email arrived at 9.30 last night but after thinking about it the transport industry is a 24/7 thing so fingers crossed it arrives today. Apparently logging in the tracking number at Tolls website allows you to follow its progress.I will update this accordingly...

Delivery Update 17th September 2008

Well no sooner than I start this blog and I get an email from Kogan explaining the reason for the delays.In fairness to them they did reply quickly to my email this morning and apparently Toll, there delivery contractor has been letting them down. From what I can gather that is certainly an understatement. Here is the email I received from Kogan today

Dear Valued Kogan Customer,

The shipment containing the Kogan 1080p-42 and 1080p-47 LCD TVs
arrived at our warehouse on Friday 12th September. All of these TVs
should have been dispatched on Monday 14th September, however there
are still numerous deliveries outstanding. Please accept our sincerest
apologies for these delays.

Kogan Technologies outsource our warehousing operations to Toll
In2Store, and Toll have not been fulfilling their obligations to Kogan
and our customers. Over the last few days we have been in close
contact with Toll senior management in order to have all outstanding
deliveries sent as quickly as possible. Toll have advised us that most
orders will be sent today, with the remainder being sent on Thursday
and Friday this week. Once your TV is sent you will receive an email
from Toll with your consignment number and contact details in order to
track delivery.

This level of service is unacceptable and not in line with Kogan's
business standards and philosophy. To ensure these delays never occur
again, we have terminated our contract with Toll and are in
negotiations with several other companies that can deliver the high
level of service that our customers deserve.

Please be assured that we are doing everything possible to accelerate
this delivery process and we thank you for your purchase and your
patience.

Kindest Regards,
The Kogan Team

Kogan Technologies
www.kogan.com.au

Buying a Kogan TV

Hello, we have purchased a Kogan Television and this blog is to create a history of our experience with this newish company as well as our experiences with the model we purchased, a KOGAN 1080P-42 - FULL HD LCD TV WITH HD TUNER AND 1080P LG PANEL, SWIVEL STAND AND 100HZ IMAGE PROCESSING ENGINE

We actually ordered online on Thursday 11th September 2008, and the website stated that orders were being dispatched on 14th September 2008.I found that odd because it was on a Sunday. We were advised the a company called Toll would be the courier delivering the telly and would get a tracking order to follow its progress. As it stands today Wednesday 16th September we have not heard anything and this is not a good start.

Stay tuned as I'm sure others here in Australia will be interested in how this goes as Kogan was widely featured on Current Affairs shows promoting the cost savings and consumer benefits...Time will tell I guess
(I have made this post a sticky, so this information remains at the top)