Delivered, so let's unpack it!

Ok guys, the courier finally came good and I signed over for a white plastic satchel bag obviously containing a carton inside. Opened the bag and was surprised to see a plain white carton with no markings whatsoever front or back! Anyway opened the carton up and found the netbook, power pack and bluetooth dongle and.....................well actually that is IT. Nothing else, no check-list, no info, no warranty, no manual, no power warnings etc etc as in what one could expect with any electronic purchase.
Now I know Kogan is a "Paperless Office" but this is a tad ridiculous at least one page with a few details would be nice upon receipt of our new toy! They have just put up a pdf file on the site.You can get it here

So we now have a netbook, battery, power pack and dongle and need to work out what to do. Not too difficult getting the battery at the back as there is really only one way it can go in, just make sure the little locks each side click in to secure it to the machine.

Turn it back up the right way plug the power cord in and you are ready to fire it up. ( there is a plastic sheet of film to peel off the screen and the top of the case , to reveal a quite nice shiny textured lid!)

I videoed the set-up procedure and will upload to youtube so you can see in real time how long it takes etc.



Pretty simple though choosing your location, time, user name etc. Here is a screen shot of the desktop once you are signed in.

I have read comments that the touch screen is very "Touchy" But for me it seems about normal and I will check, but they can usually be calibrated one way or another. They are a bit weird and touchy if you have only ever used a mouse before and it doesn't not take long to get used to them.For those who love the mouse of course just plug in your mouse into a usb port and away you go like normal.






Here a few other pics for now will upload youtube videos and get back to you soon

D Day today...

D Day for the new Kogan netbook. As in delivery day, its 12.25pm (arvo) and no chocolates just yet but they said around lunchtime so I better go have some lunch and check the batteries are charged in the camera.

Don’t forget I am going to try and do some on camera comparisons with the MSI Wind which we also have, so stay tuned
Update 3.03pm Rang Toll the couriers and my parcel was still sitting in the Geelong Depot at 1.30pm, the driver did not go back for it this morning, anyway after a few heated words they agreed to get it out to me this afternoon...grrrrrrrrrrrrrrrrrr

All is good with My Kogan

Well its kind of disapointing in one aspect as I dont have much to report here on the blog about our telly because everything is going great.Not one problem of any sort and the family is very happy with my idea to give Kogan a go...

The only prroblem now is staving off the temptation to go a buy a few more gizmos through Kogan. They have been great but we all remember the same cannot be said for their delivery partner Toll. Hopefully that is being resloved and it is full steam ahead for future products and their eager clients.

No Warranty Card or Delivery Receipt?

I actually thought it odd at the time of delivery than no documentation arrived with the TV, and then forgot all about it but I will mention it here. There is not one appliance of any sort in our house that did not come with a warranty card, at the very least there was instructions on how to complete one electronically or something.

So this is something the Kogan needs to address because all a buyer has is the email with an order number. Surely cutting out the middle man does not mean cutting out relevant documentation physically, a saving of 5 cents maybe? I can only speak for myself but we like to file away important things like this for insurance among other things and I will be following this up. Not good enough! I will post this on their blog and see how long it lasts...

UPDATE
Just a quick update in relation to this topic, we have had the man himself Ruslan Kogan pop in to the blog and let us know where everything stands with the Warranty as well as the manual. Kogan will be providing some more online information in the Support section very soon.

But basically, you should have had a tax invoice and warranty card emailed to you after your purchase. if you didn't receive one contact them via the Support page and they will resend it.

Telly Finally Arrives

Well, at last, our television was delivered today about lunchtime, and I must mention here, it was not by Toll, although it could of been subbed out to a smaller mob.

The driver had me sign a screen accepting delivery on electronic hand held device, I asked him if there was any paper work and he said if there was it would on the carton! The driver carried the carton inside (upright by the plastic straps) This is how it looked on arrival.



All I did was cut the plastic strapping off and slit the tape on top to open the carton.The TV was protected in one of those foam type covers and large thick corner protectors on the sides. I would suggest have a helper when you remove it from the carton as it would be tragic to drop it or something before it sees any action! Here is the view from the top looking down.
JUST A REMINDER TOO, KEEP ALL THE PACKAGING, BOX, FOAM PROTECTORS ETC, IN CASE YOU NEED TO MAKE A WARRANTY CLAIM FOR RETURNING TV

Received a Tracking Number...

Last night we received a tracking number via email letting us know that the telly has been dispatched on 17th September, with expected delivery to tack place today, being Thursday 18th September.

At first I thought it odd that the email arrived at 9.30 last night but after thinking about it the transport industry is a 24/7 thing so fingers crossed it arrives today. Apparently logging in the tracking number at Tolls website allows you to follow its progress.I will update this accordingly...

Delivery Update 17th September 2008

Well no sooner than I start this blog and I get an email from Kogan explaining the reason for the delays.In fairness to them they did reply quickly to my email this morning and apparently Toll, there delivery contractor has been letting them down. From what I can gather that is certainly an understatement. Here is the email I received from Kogan today

Dear Valued Kogan Customer,

The shipment containing the Kogan 1080p-42 and 1080p-47 LCD TVs
arrived at our warehouse on Friday 12th September. All of these TVs
should have been dispatched on Monday 14th September, however there
are still numerous deliveries outstanding. Please accept our sincerest
apologies for these delays.

Kogan Technologies outsource our warehousing operations to Toll
In2Store, and Toll have not been fulfilling their obligations to Kogan
and our customers. Over the last few days we have been in close
contact with Toll senior management in order to have all outstanding
deliveries sent as quickly as possible. Toll have advised us that most
orders will be sent today, with the remainder being sent on Thursday
and Friday this week. Once your TV is sent you will receive an email
from Toll with your consignment number and contact details in order to
track delivery.

This level of service is unacceptable and not in line with Kogan's
business standards and philosophy. To ensure these delays never occur
again, we have terminated our contract with Toll and are in
negotiations with several other companies that can deliver the high
level of service that our customers deserve.

Please be assured that we are doing everything possible to accelerate
this delivery process and we thank you for your purchase and your
patience.

Kindest Regards,
The Kogan Team

Kogan Technologies
www.kogan.com.au